Frequently Asked Questions

What is a default shipping address?

You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order. NOTE: If you are going to have a different shipping and billing address please make sure that the shipping address is added with your credit card company as an 'Alternative shipping address.' That is to say, that you have authorized online companies to ship your orders to an address other than your billing address. For any orders that have a different billing and shipping address, our shipping department will call the credit card companies to verify the shipping address. If this step has not been completed, your order might be delayed until we can have this verified.

What is a default credit card?

You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Can I change the expiry date of a credit card in my list?

Yes. To update credit card information, click on Account Info. Click on Credit Card Details button in the Account Info page. Select the card from the list and click on Update Credit Card button.

Can I have more than one billing address?

No. You cannot have more than one billing address. But you can change your billing address by editing it. This is typically the address where you receive your credit card statement and/or bank statement. It is also the authorized shipping address for your account.

Can I have more than one shipping address?

Yes. You can specify as many shipping addresses as you want.

Why do I have to select a tax zone with my billing address?

The taxes on your order depend on the tax zone that you belong to. You must select the tax zone that your billing address falls in for this purpose. If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction he comes under. For instance, if you purchase items for use in the State of Kansas, USA, you would be charged Kansas Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall. If you would like to add more shipping address, please make sure they are added with your credit card company.

How can I add a shipping address to my address list?

To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address. If you would like to add more shipping address, please make sure they are added with your credit card company, so that your order does not get delayed.

Can I delete an address from my address list?

No. You cannot delete any address but you could change it by editing it.

How do I make changes to an address in my list?

To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

How do I pay for the customs/taxes for my order?

We charge you for the shipping of your order only, and you have to pay the shipping carrier or customs brokerage for all the relevant customs/taxes/brokerage fees. Since we ship (from USA) to different regions in Canada, we are not able to estimate your customs and duties. The best way to get an accurate amount for these fees is to call UPS and tell them the price of the item that you want to buy as well as your postal code.

How do I check the status of my order?

To check the status of an order, click on right side menu (profile icon), and make sure you login, then click on My Orders button. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order status button whose status you want to check. The order status details are displayed along with the tracking number for the shipment made.

How do I cancel my order?

To cancel an order, Please contact our Customer Service Department. There is a ten percent cancellation fee for all orders.

As a registered customer, what are my other benefits?

As a registered customer, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available to you not only on orders you place at our web store but also to orders through other channels.

I already have an account with you. Do I need to register myself again on your web store?

No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.

Can I place an order without registering my account?

Before you place an order with us, you must register with us online. We understand how valuable your time is and our registration has been designed to take up just a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

How can I place an order without using my credit card?

Please refer to the section 'Payment Options' for further instructions.

Why do I sometimes get this message - 'There are more shoppers than the shop can allow'?

This message will appear if the number of customers in the on-line shop exceeds the number that can be handled by the system. This message is displayed to any customer who visits the shop after the limit for permissible shoppers has been reached. Please try to access the online shop after just a few moments.

What should I do if I forget my password?

If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under 'Forgot my password' and click on submit. We will send your password to your default E-mail address.